SHIPPING POLICY

At BELY, every order is prepared with care before making its way to you. Please review our shipping policy before placing your order. By completing your purchase, you agree to the terms outlined below.

WHERE WE SHIP

BELY currently ships to Canada and the United States.

Orders are shipped using trusted carriers such as Canada Post or UPS, depending on your destination and selected shipping method.

PROCESSING TIME

Each BELY piece is carefully prepared before it leaves our studio.

Made-to-order pieces require approximately 21 days for processing before they are shipped.

Ready-to-ship pieces are typically processed and dispatched within 1-3 business day.

Please note that processing times may be slightly longer during holidays, promotional periods, launches, or studio closures.

Shipping timelines begin once your order has been dispatched.

SHIPPING WITHIN CANADA

• Standard shipping: Estimated 3–9 business days
• Flat-rate shipping: $14.95 CAD
• Free shipping: On orders over $200 CAD

All Canadian orders are shipped from Montreal, Canada, and no additional customs fees apply to orders shipped within Canada.

DELIVERY ESTIMATES

Delivery timelines provided at checkout are estimates and are not guaranteed.

While we do our best to ensure your order arrives within the estimated timeframe, delays may occur due to:

• Carrier delays
• Customs processing
• Weather conditions
• Holidays and peak periods
• Sales or promotional periods
• Postal service disruptions

If you are purchasing a piece for a special occasion or have a specific deadline, we recommend contacting us before placing your order so we can help you determine the best available shipping option.

INCORRECT SHIPPING ADDRESS

Please carefully review your shipping information before completing your purchase.

If you notice an error in your shipping address, please contact us within 24 hours of placing your order.

Once an order has been shipped, BELY cannot be held responsible for packages delivered to an incorrect or incomplete address provided at checkout.

LOST, DELAYED OR STOLEN PACKAGES

All BELY orders are shipped with tracking information.

Once a package has been marked as delivered by the carrier, BELY is not responsible for packages that are subsequently lost or stolen.

If your tracking shows that your package has been delivered but you cannot locate it, we recommend checking with:

• Household members
• Neighbours
• Your building's reception or mailroom
• The carrier directly

If your package is officially declared lost in transit by the carrier, please contact us and we will be happy to assist you in determining the next steps.

Please note that BELY is not responsible for delays caused by circumstances outside of our control.

SHIPPING QUESTIONS

We're here to help. If you have any questions about your order or shipping timeline, please contact us at support@bely-jewelry.com

Thank you for choosing BELY.