RETURNS & WARRANTY

At BELY, every piece is thoughtfully selected and designed to be worn, loved, and kept for years to come.

If your order isn’t quite right, we’re happy to offer returns for store credit within 30 days of delivery, subject to the conditions below.

RETURNS

You have 30 days from the date your order is delivered to request a return.

To initiate a return, please contact us by email within 30 days of delivery. Our team will provide you with the return instructions and confirm whether your item is eligible.

RETURN ELIGIBILITY

To be eligible for a return, your item must:

• Be unworn and in its original condition

• Be free from scratches, damage, or visible signs of wear

• Include all original packaging, including the BELY jewelry box, pouch, and tags

• Be returned as a complete set if originally purchased as a set

NON-RETURNABLE ITEMS

For hygiene and quality-control reasons, the following items are final sale and cannot be returned:

• Earrings

• Sale or final-sale items

• Pre-order items

• Custom or personalized pieces

RETURN SHIPPING & STORE CREDIT

• Return shipping costs are the responsibility of the customer.

• Original shipping fees are non-refundable.

• Once your return is received and inspected, approved returns will be issued as BELY store credit.

• Store credit does not expire and can be used toward a future BELY purchase.

U.S. ORDERS

For orders shipped to the United States, 25% of the order value is non-refundable to account for customs, processing, shipping, and restocking costs.

The remaining eligible amount will be issued as BELY store credit once the returned item has been received and approved.

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BELY 1 YEAR JEWELRY WARRANTY

Every BELY piece is backed by a 1 year warranty from the date of delivery.

We stand behind the quality of our jewelry and want you to feel confident wearing your BELY pieces every day.

WHAT’S COVERED

Our warranty covers manufacturing defects and issues that affect the normal wearability of your piece, including:

• Manufacturing defects

• Loose or missing stones

• Faulty clasps or hinges

• Chain breakage resulting from a manufacturing defect

• Other structural issues resulting from a manufacturing defect

If your piece is determined to have a manufacturing defect within the warranty period, BELY will, at our discretion, offer a replacement or store credit if the original piece is no longer available.

WHAT’S NOT COVERED

The warranty does not cover:

• Lost or stolen jewelry

• Normal wear and tear

• Scratches, dents, tarnishing, or other cosmetic changes resulting from regular wear

• Damage caused by accidents, impact, improper handling, or misuse

• Damage resulting from improper care or failure to follow BELY's jewelry care recommendations

• Damage caused by exposure to chemicals, perfumes, lotions, chlorine, salt water, or other substances that may affect the jewelry

HOW TO START A RETURN OR WARRANTY CLAIM

Please email us with:

• Your order number

• A brief description of the issue

• Photos or videos of the piece, when applicable

Our team will review your request and provide you with the next steps.

BELY reserves the right to determine whether an item qualifies for a return or warranty claim based on its condition and the circumstances of the request.